Here’s how it works: If you’re someone who doesn’t speak English well – you simply call 911 and tell the dispatcher what language you do speak. Then, the call taker will conference in an interpreter to translate the conversation. Live interpreters in 275 languages are available 24/7.
What does 911 do if you can’t speak?
Still, because some silent calls are true emergencies, 911 dispatchers are trained to follow silent call protocols. That means immediately sending a police officer to the call location—if the caller used a landline.
What happens if you call 911 and say nothing?
Dispatchers will do their best to make contact with you if you call and do not say anything. They may stay on the line for a few minutes to listen for breathing or background noise. If they still do not hear anything they may hang up and call back the number that dialed 911 in order to make contact with the caller.
How are 911 calls handled when there is a language barrier between the caller and the operator?
If and when a language barrier arises, the operator will break that barrier by contacting and conferencing in an interpreter (click here for a brief video example of an actual call that required translation services). We are able to accommodate upwards of 175 different languages.
Do 911 operators have to speak Spanish?
In an emergency, the last thing you want to hear is, “I can’t understand you.” The reality is emergency dispatchers in the Northwest generally speak one language, English.
What happens if you call 55 in the US?
If you press 55, they will be notified and transfer the call to the police. If you don’t press 55, the call will be terminated. Pressing 55 does not allow police to track your location.
Is it possible to text 911?
Yes. While all wireless phones have the capability to dial 911 regardless if that phone is active on a network, you can only send a text to 911 if you use a cell phone that has an active texting plan. Your mobile carrier’s regular texting rates will apply. Text-to-911 is a new service.
What happens if you call 112 by mistake?
112 is only for emergency assistance. If you call the number for another reason, it is considered abuse (if you do it intentionally) or misuse (if you do it accidentally). Abuse of the emergency number is a criminal offence.
What happens if u call 911 by accident?
What should I do if I accidentally dial 911? If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up – that could make 911 officials think that an emergency exists, and possibly send responders to your location. Instead, simply explain to the call-taker what happened.
Can 911 track your phone?
If you’re on a cellphone, 911 can probably track you. However, any details you can provide may help with accuracy.
Does 911 have other languages?
Most 911 centers have access to a service such as “Language Line” you transfer the call to the Language Line while you stay on the line. They give you options for common languages, or can help assist with figuring out what language they might be speaking.
What happened to Matthew Sanchez?
After his resignation, Matthew accepted a job about a year later at the Bernalillo Fire Department, but it wasn’t long before he was fired. Matthew received news of his termination only days after he was hired, leading him to later sue the city for wrongful termination.